PDP Kent
Overview
PDP offer a full range of HR services with specialist skills and expertise in workplace investigations, conflict resolution and conflict management and professional development. The company has an extensive client list encompassing a wide range of organisations including construction, transport, legal and professional, retail, financial, local councils, NHS and a range of other public services
Challenges
Many workplace investigations involve highly sensitive and confidential disciplinary and grievance matters, often involving senior managers or directors. Needed a reliable company to produce accurate, confidential and time critical transcriptions of recordings.
PDP offer practical and inspired HR solutions to businesses in London and the South East.
Founded in 2002 the company has an extensive client list encompassing a wide range of organisations including construction, transport, legal and professional, retail, financial, local councils, NHS and other public services.
PDP offer a full range of HR services with specialist skills and expertise in workplace investigations, conflict resolution and conflict management and professional development.
Lisa Graham, the Managing Director, explains “As workplace investigators we carry out investigations into highly sensitive and confidential disciplinary and grievance matters, often involving senior managers or directors.
In many cases audio recordings are taken in interviews for administrative ease and to protect all parties. Where this is the case we needed to rely on a company to produce accurate, confidential and time critical transcriptions of these recordings.
Previously we relied on hand-written notes that were more time consuming and costly to produce.”
Solution
Freedom Technical thoroughly investigated the issues that mattered most to PDP Kent and provided a solution that covered all of the concerns they faced in terms of confidentiality, data protection and security criteria as well as the requirement for accuracy and the time critical-nature of the work.
Lisa commented “The Freedom Transcription service provides us and our clients with a simple, easy to use audio transfer facility that automatically routes dictation and quickly returns accurately typed work.”
Benefits
Accurate and timely transcriptions of interviews allowed PDP to provide a better service to their clients.
The other benefits PDP enjoy include:
- Faster turnaround time for dictation.
- Improved quality,
- Increased accuracy of recording witness statements
- Enterprise Class encryption of all communications
Lisa explained “Before switching to Freedom Technical we used a local company who charged us considerably more than Freedom Technical. The big driver for us was not just the financial saving – although we definitely receive very good value for money. It is also about speed of turnaround and accuracy. “
Testimonial
Lisa commented “At PDP Kent we are very pleased with the service we receive from Freedom Technical. The documents produced are accurate and delivered when promised. Their team respect the work we do, provide a highly confidential service and are protective of our sensitive material.”
The Freedom Transcription service provides us and our clients with a simple, easy to use audio transfer facility that automatically routes dictation and quickly returns accurately typed work