FAQ

What is the average turn around time of dictation?

We always work to an absolute maximum of 24 hours Monday to Friday. Generally actual turnaround depends on quality of dictation, length and typical workflow patterns. Many of our customers enjoy an average of under two hours. To achieve this we need to understand your priorities, when you like to send work, what days etc. We always do our best to give you what you need.

Can we supply you with templates for documents?

Yes we encourage you to do so. Each customer has an account manager and team allocated who will constantly stay up to date on template layouts and how the customer likes things to be done. 

Do you type urgent work?

Yes. All of our customers are able to contact their account manager and request work be done as a priority. We also have software based systems to allow customers to prioritise work themselves however we find that most people want the reassurance that someone is there!

What format do you supply documents in?

Generally work will be typed in Microsoft Office Word versions 2007 - 10. Documents can be supplied in typical formats e.g. .doc, .docx etc.

How are your charges calculated?

All dictation has an actual length in minutes. Regardless of how long it takes to type, we only charge by the actual dictated length. Therefore at 75p per minute, a 10 minute dictation costs £7.50. Generally, we find that customers dictate an average less than 10 minutes per day - a lot can be packed into 10 minutes! 

Does it use a lot of data on a smartphone or tablet?

No. In the context of data plans and typical usage, an average dictation pattern using a mobile operator's data plan has minimal impact. None of our customer's have reported any issues in this respect.

How can we be certain our information will be kept confidential?

Our reputation totally depends upon the highest standards in this regard. We only recruit experienced and well referenced legal secretaries. Because we are contracting with them we are able to be more intrusive and demanding in respect of standards. Typically we do home visits and spend a lot of time training before anyone is allowed to work on our accounts. Each typist has a contract stipulating significant damages for any breach. We believe our standards are far higher than most firms are able to apply in a typical employment scenario.

What is the INSERT function on my digital recorder?

Please refer to this blog post for a description of the insert/overwrite functions on digital recorders http://www.freedomdictation.co.uk/blog/using-insert-function-digital-recorder

Do you charge for premium services?

No. We believe all of our services should already be premium quality. We work in partnership with you to give you what you need. 

Why do you not take on ad hoc work?

It is not possible to charge our incredibly low prices for dictation for ad hoc work. All of our typists are trained on specific accounts and we would be taking them away from our regular customers contracts if we were agreeing to type whatever came along over the internet. Occasionally, on terms that suit both parties we can agree specific fixed length contracts for digital audio transcription.

How secure is my dictation?

All dictations are sent by encrypted connections to our servers. this level of security is equivalent to online banking and is therefore highly secure. Work returned to our customers depends upon their requirements. We can provide an encrypted download service free of charge if you require.

How do you deliver my dictated work

Our dictated work is sent either by attachments to email or by secure file transfer system. We are happy to work with our customers to provide them with a service that fits their systems.

Do you provide one off or ad hoc services?

No. Our incredibly low pricing and quality requirements depend upon an ongoing customer relationship. We do not however insist on minimum minutes.

What equipment do I need?

This depends on how you want to send your work. Theoretically, any recording you can get onto your pc we can transfer securely provided the format is fairly popular. Typically we work with professional dictation machines, smartphones and tablets. We provide a variety of software solutions and apps, all free of charge to get the job done for you as simply as possible.

I have an Olympus recorder. Do I need to have the Olympus software installed?

No. Our software can do everything you need.

Can you transcribe DS2 files?

Yes.

Can you work with our existing dictation software?

Yes. We can provide a folder location on your pc or network that has an encrypted "feed" to our servers. Aditionally, verification of work receipt and transcription can be automated for your systems.

What is your quality level?

Many firms advertise an average quality score e.g. 98%. We do not believe this has any credibility or relevance to the quality of typing you can expect. firstly this depends a great deal on the quality of dictation in the first place and secondly the type of "scoring" applied to assess quality levels has little relation to the real world. Quality scoring increases cost and is unecessary. It is often advertised by firms outsourcing typing out of the UK. We do not proof read. All of our typing is done by the highest quality typists and is totally unnecessary. When you have employed typists have you ever paid someone to proof read their work? No we think not.

Do you offer a free trial?

Yes. we are happy to meet you, set up some of your trusted staff and allow you to assess our quality free of charge or obligation. We have great faith in our quality and effectiveness. No-one ever goes back from outsourcing to Freedom Dictation by choice.

What is the cost of your software?

We do not charge for any of our highly effective software solutions. Installation and training is also provided free of charge.

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